Shipping, Returns & Refunds
CoachXPro Merchandise
At CoachXPro, our goal is to provide quality merchandise for track and field athletes, coaches, and fans. Most of our apparel is made to order through our printing and fulfillment partner.
Order Processing
Our print-on-demand merchandise is produced specifically for each order.
Production typically takes 2–5 business days before shipment, although some items or orders may require additional time.
Production times do not include shipping transit time. Weekends, holidays, supplier availability, and seasonal demand may affect delivery estimates.
Shipping and Delivery
Available shipping destinations, shipping methods, and applicable charges are presented at checkout.
Delivery times vary by destination, product availability, and shipping carrier. Tracking information will be provided when available after your order ships.
Orders containing multiple products may arrive in separate packages.
Delivery estimates are not guaranteed arrival dates.
Returns and Exchanges
Because our print-on-demand merchandise is made specifically for each order, we generally cannot accept returns or exchanges for changes of mind, incorrect size selections, or incorrect color selections.
Please review product descriptions, sizing guides, and order details carefully before completing your purchase.
This policy does not limit any rights provided by applicable consumer protection laws.
Damaged, Defective, or Incorrect Products
If your merchandise arrives damaged, defective, or incorrectly printed, please contact us within 30 days of delivery.
Email support@coachxpro.com with:
Your order number
A description of the issue
Clear photographs showing the problem
Qualifying issues will be reviewed, and an approved claim will receive a replacement or refund at no additional charge. A physical return is generally not required for approved manufacturing or printing defects.
Missing or Lost Packages
If your order has not arrived by the estimated delivery date, please contact us so we can investigate.
Lost-package claims should be reported within 30 days of the estimated delivery date.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you discover an error in your shipping address, contact us as soon as possible. Address changes cannot be guaranteed after an order enters production or shipment. Additional shipping charges may apply to orders returned or redirected due to incorrect information.
Digital Products
These shipping and merchandise return terms apply to physical products. Digital downloads are delivered electronically and may have separate purchase and refund terms.
Contact
For questions regarding your order, shipping, or merchandise returns:
CoachXPro